Privacy Policy

Customer Internet Privacy Statement:

Protecting your privacy is important to us. We hope the following statement will help you understand how 123nepal.com collects, uses and safeguards the personal information you provide to us on our site. 123nepal.com adheres to the highest standards in our customers’ privacy. All information (including customer accounts, transactions, and all correspondence) is handled with the utmost discretion.

Collection of Personal Information:

The only personal information collected by our web site 123nepal.com is information which is submitted to us voluntarily and knowingly by site visitors. When you simply browse our sites, no personal information is collected.
Some functions and services offered through our site require that you provide certain personal information, for example, when you order a product, or register with us, we do need your postal, e-mail address etc.

Receiving E-mail and Postal Correspondence:

Our online registration forms contain a clearly identified checkbox that indicates that by submitting the form you will be entitled to receive e-mail correspondence from 123nepal.com, unless you opt out for not being included in our mailing list. Web site visitors, who have submitted their names, mailing addresses, or e-mail addresses and have not opted out, may occasionally receive e-mail correspondence from 123nepal.com, such as new site developments or special offers. Our purpose is to provide visitors with useful information and offers that will interest them.
123nepal.com will consider permission granted to send such information if a form is submitted with a check mark in the box labeled “by checking this box, you will be entitled to receive special offers, discounts, privileges and other benefits via e-mail from 123nepal.com. If you do not wish to receive these offers, please uncheck this box.”
123nepal.com will not share e-mail addresses and postal addresses we collect through our web sites with any unaffiliated third parties.

Opting Out:

Receiving email messages from 123nepal.com is optional.
You may choose not to receive e-mail, even after granting prior permission, or you may wish to correct information you previously provided. If you do not wish to receive e-mail or wish to correct information you provided to 123nepal.com, please send an e-mail message to sales@123nepal.com.

Searches:

Keyword search functions are provided in some areas of the 123nepal.com web site as a convenience to our users. We do not collect your name or e-mail address as a result of using a search feature. We may keep logs of all words searched to help us learn what kinds of information our web site visitors are seeking, and to improve our service to visitors.

E-mail Messages:

If you send 123nepal.com an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.

Credit Card:

123nepal.com uses credit card numbers submitted to us through our web site for payment purposes only, and not for marketing purposes. All of our transactions are processed within the secure server provided by a US based company, which handles all our credit card transactions. Our Payment vender utilizes industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of anyone who places online orders with us.

Exchange / Return:

Most products can be exchanged / returned credit which entitles you to get another product of the same value from any of the merchants selling through 123nepal.com. That means, you don’t have to select from the merchant through whom you originally made your purchase.

Term & Condition for Exchange / Return

Exchange / Return policies for all the products listed in Clothing, Shoes & Accessories and Services category can be done within 7 days of delivery date
Where,
During Exchange / Return*:

• A copy of receipt is needed
• The item is in reasonable condition including that:
• It is in original packaging
• It is unworn, unused and in its original condition; and
• Any sew-in labels are still attached
• Must have to exchange the item in 123nepal.com’s office premises within our exchange period

During exchange / Return* of any products listed in Service category:

• A copy of receipt is needed
• Voucher must not be used in any circumstances
• Must have to exchange the delivered voucher in 123nepal.com’s office premises within our exchange period

Exchange policies are also applied to all the products listed in 123nepal.com if they are faulty and not fit for purpose.

For Exchange, please contact following department with the proof of purchase:
No.4042, NBTC
Kalanki, Kathmandu, Nepal
Phone:+977-9840119400
Email: sales@123nepal.com

Cancellation:

You may cancel your order by promptly sending us an e-mail at sales@123nepal.com at least two working days before scheduled delivery date. You will have to inform us your cancellation before we process your order. In case you want to cancel your order after we have already processed your order, you will be charged 15% of your ordered item. This is done just to cover our processing costs and not as a penalty to our valued customers.

Acceptance of Policy Terms and Conditions:

By using this site, you imply to agree to the terms and conditions of the Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of 123nepal.com following the posting of any changes to these terms shall mean that you have accepted those changes.